Shipping & Delivery

UK DELIVERY INFORMATION

UK Delivery Charge:- 
Destination Price Estimated Delivery
UK £ 3.95 Refer to Product


Delivery Times
We aim to despatch all stock items within 1-2 working days following receipt of your order and payment. For orders placed on Saturday / Sunday / Public Holidays the posting day is within the next 1-2 working days. Please note that this is the despatch time and the overall delivery maybe longer - please refer to Product Description for estimated delivery. Products that are made to order, personalised or subject to availability will have a longer despatch time, an estimated delivery time will be provided against the product. Please note that some items are 'subject to availability' and there may be occasions where we are unable to get hold of the item or the delivery is delayed, in such circumstances we will contact you without delay and offer to either refund your money in full, wait the additional time (if available) or choose an alternative product.
 
Despatch Method
With the exception of low value orders, most orders will be sent by Royal Mail First Class Recorded Delivery. Recorded Delivery will require a signature, please bear this in mind when placing your order, you may wish to consider an alternative delivery address where you can sign for the product e.g. your place of work. If you are unavailable to sign for the parcel, a card will be left and the parcel will be returned to the post office, awaiting collection or you can contact them on the number provided to re-arrange a more convenient delivery time. Please take proof of identity (passport, driving licence or utility bill) ifcollecting your parcel. If it is not collected within a given time the post office will return it to the sender. If this happens and we need to post the parcel to you again, you will be charged for the additional postage.

Very large / heavy parcels may be sent by courier but again a signature will be required.

Urgent Orders 
If you need an item(s) urgently please email or telephone us on 0333 121 2221 so that we can confirm availability and the earliest delivery date – note that there may be an extra charge where we use an expedited delivery method e.g. guaranteed next day, but this will be agreed with you before proceeding with your order.
INTERNATIONAL DELIVERY INFORMATION

Most of our products are available for overseas delivery subject to our terms and conditions together with the requirements and conditions detailed below:

RESTRICTIONS

1. COUNTRIES THAT WE WILL DELIVER TO
We do not deliver to all overseas destinations, this is due to some countries being considered as a high fraud risk. We do apologise for any inconvenience that this may cause legitimate customers.

We will deliver to the following countries only, also with exception of the UK, we will only deliver to the card holders address:
  • Australia
  • Austria
  • Belguim
  • Canada
  • Cyprus
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Iceland
  • Ireland
  • Italy
  • Malta
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom 
  • United States of America
  
2. PACKAGING OF PRODUCTS
Our website states that Christening Wear will be packaged in an ivory presentation box - this is for UK deliveries only. Unfortunately we cannot offer this for our overseas customers as this would have an impact on the delivery charges. Any Christening Wear ordered for overseas will be sent in a mailtuff weatherproof cushioned mailer. We will always ensure that your purchase is adequately protected, this applies to all products that are available for international delivery.  

3. PRODUCTS UNSUITABLE FOR INTERNATIONAL DELIVERY
Some products maybe too large or too heavy for overseas delivery. If a product is not available for overseas delivery this will be clearly stated against the product. The website does not have any facility to prevent you from adding such a product to the basket, therefore if such a product is added we will have the right to either decline your order or offer to accept your order with a revised delivery charge.  This condition may also apply if you order a number of products that due to size will need to be sent as separate parcels.

4. GIFT WRAPPING UK ONLY
We do not offer gift wrapping for overseas deliveries. This is due to the additional packaging and size box that is required and the resultant increase to postage costs. If however you live overseas and wish to send a UK friend or relative a gift wrapped product then will is acceptable.

5. DELIVERY ADDRESS
We will only deliver to the credit / debit card billing address except where you wish to send the product as a gift to a UK delivery address. If you place an order with a different delivery address to the address registered against your credit / debit card
(other than UK address) we reserve the right to decline your order.

6. CUSTOMS AND IMPORT DUTIES 
You are responsible for any customs or import duties levied once your parcel reaches your country. We have no control over these possible charges and unfortunately cannot predict what they will be. If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs, any duties, taxes and/or customs charges that are incurred on the package / product, and the cost of returning the package to us. These costs will be subtracted from your refund and your credit card will be charged accordingly.

7. IMPORT RESTRICTIONS 
You are responsible for ensuring that you do not order any product that is not permitted or restricted for import into your country. We will not be held responsible should this situation arise as we do not have this local knowledge. 


DELIVERY INFORMATION

1. DELIVERY CHARGES:
Destination Delivery Charge Estimated Delivery Times - Working Days
Western Europe
£8.95 3 -5 days*
Rest of World
£11.95 5 -7 days*
 * estimated delivery times only, we cannot guaranteed these times

2. DELIVERY TIMES
We aim to despatch all in stock items within 1-2 working days following receipt of your order and payment. For orders placed on Saturday / Sunday / Public Holidays the posting day is within the next 1-2 working days. Please note that this is the despatch time and the overall estimated delivery time is detailed above. Products that are made to order, personalised or subject to availability could have a longer despatch time and are therefore more likely to exceed the estimated delivery times detailed above

3. PART-SHIPMENT
We do not part-ship orders, if there is a delay to any item on your order, your order will be held back until all items are ready to be shipped. If this happens, we will contact you with the options available to you, including the right to cancel the order and obtain a full refund.  
 
4. DESPATCH METHOD
Orders will be sent by Airmail using either Airsure or International Signed For. As a signature maybe required, please bear this in mind when placing your order. If you are unavailable to sign for the parcel, a card will be left and the parcel will be retained by the postal administration for a subsequent delivery attempt or collections by the addressee. 

Very large / heavy parcels may be sent by courier.

5. URGENT ORDERS 
If you need an item(s) urgently please telephone us on +44 (0)2920 811980 so that we can confirm availability and the earliest despatch date – note that there may be an extra charge where we use an expedited delivery, but this will be agreed with you before you despatching the order.