Shipping & Delivery

UK DELIVERY INFORMATION

UK Delivery Charge:- 

NOTE: Minimum Order £15

UK £ 3.95 Orders up to £35
UK No charge Orders over £35


Delivery Times
We aim to dispatch all stock items within 2 working days following receipt of your order and payment. Please note that this is the dispatch time and the overall delivery maybe longer. 
 
Dispatch Method
Orders will be sent by Royal Mail or courier. All orders will have a tracking reference. 

Urgent Orders 
If you need an item(s) urgently please email or inbox so that we can confirm availability and the earliest delivery date – note that there may be an extra charge where we use an expedited delivery method e.g. guaranteed next day, but this will be agreed with you before proceeding with your order.
INTERNATIONAL DELIVERY INFORMATION

Most of our products are available for overseas delivery subject to our terms and conditions together with the requirements and conditions detailed below:

RESTRICTIONS

1. COUNTRIES THAT WE WILL DELIVER TO
We do not deliver to all overseas destinations, this is due to some countries being considered as a high fraud risk. We do apologise for any inconvenience that this may cause legitimate customers.

We will deliver to the following countries only, also with exception of the UK, we will only deliver to the card holders address:
  • Australia
  • Austria
  • Belguim
  • Canada
  • Cyprus
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Iceland
  • Ireland
  • Italy
  • Malta
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom 
  • United States of America
  
2. PACKAGING OF PRODUCTS


3. PRODUCTS UNSUITABLE FOR INTERNATIONAL DELIVERY
Some products maybe too large or too heavy for overseas delivery. If a product is not available for overseas delivery this will be clearly stated against the product. The website does not have any facility to prevent you from adding such a product to the basket, therefore if such a product is added we will have the right to either decline your order or offer to accept your order with a revised delivery charge.  This condition may also apply if you order a number of products that due to size will need to be sent as separate parcels.

4. DELIVERY ADDRESS
We will only deliver to the credit / debit card billing address except where you wish to send the product as a gift to a UK delivery address. If you place an order with a different delivery address to the address registered against your credit / debit card
(other than UK address) we reserve the right to decline your order.

6. CUSTOMS AND IMPORT DUTIES 
You are responsible for any customs or import duties levied once your parcel reaches your country. We have no control over these possible charges and unfortunately cannot predict what they will be. If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs, any duties, taxes and/or customs charges that are incurred on the package / product, and the cost of returning the package to us. These costs will be subtracted from your refund and your credit card will be charged accordingly.

7. IMPORT RESTRICTIONS 
You are responsible for ensuring that you do not order any product that is not permitted or restricted for import into your country. We will not be held responsible should this situation arise as we do not have this local knowledge. 


DELIVERY INFORMATION

1. DELIVERY CHARGES:
Destination Delivery Charge Estimated Delivery Times - Working Days
Western Europe
£9.95 3 -5 days*
Rest of World
£9.95-£18.95 5 -7 days*
 * estimated delivery times only, we cannot guaranteed these times

2. DELIVERY TIMES
We aim to dispatch all in stock items within 2 working days following receipt of your order and payment. Please note that this is the dispatch time and the overall estimated delivery time is detailed above. 
 
3. DESPATCH METHOD
Orders will be sent by Airmail using either Airsure or International Signed For. As a signature maybe required, please bear this in mind when placing your order. If you are unavailable to sign for the parcel, a card will be left and the parcel will be retained by the postal administration for a subsequent delivery attempt or collections by the addressee. 

Very large / heavy parcels may be sent by courier.

5. URGENT ORDERS 
If you need an item(s) urgently please email or inbox so that we can confirm availability and the earliest dispatch date – note that there may be an extra charge where we use an expedited delivery, but this will be agreed with you before you despatching the order.