Have you ever purchased something at FULL PRICE only to find that a few days later it’s been reduced?

We understand how frustrating this can be, so we are now offering our customers 14 calendar days protection from the date you place the order on all Full Price Purchases (NOT SALE).

What You Need To Do?

Email us at or inbox us on our Facebook Page, you MUST quote your order number, date order was placed and full name against the order. If you have ordered more than one item please specify the item for which you are claiming the Price Promise.

What We Will Do…

  • We will check that the Order Date is within the 14 calendar days
  • We will check the website price as at the day you communicated the PRICE PROMISE Request.
  • We will message you back confirming the difference or advise of any discrepancy or query
  • If correct, we will process a refund within 7 working days. Please note processing and receiving the refund back on your card or bank account are not the same thing.

Conditions of the Price Promise

  • The Price Promise ONLY applies to website orders at
  • The Price Promise ONLY APPLIES TO FULL PRICE ITEMS i.e. it excludes any items already in at sale price.
  • If the price difference to be refunded reduces the order value such that it would have incurred higher postage charges these will be deducted from the refund. Please see our postage rates on our website.